So, I'm still relatively new to cigar buying (just started a few months back). After I went to a couple B&M's a little farther from my house, I started exploring online because of the convenience (and of course, I'm always looking for a deal).
I did notice a discrepancy in pricing, mostly, I figured, because I'd normally be buying singles in the store vs. boxes online
(like you said) and everything's cheaper in bulk not to mention that there's virtually no overhead online (vs. rent the storeowners have to pay). I did find
www.cigar.com to sell singles online, which was intriguing but their prices were, of course, a little higher, and closer to the prices of the B&M's. The site is great to do research on, though! Eh, I owe them a purchase for all the time I've spent on there checking stuff out.
And of course, there's the tax you have to pay in stores too.
So while I'm tempted by the seemingly slightly cheaper prices online (remember, there's shipping too!), I've found I've actually been making out pretty well by consistently going to a good, local B&M and of course, I'm supporting the local community and a guy who works damn hard to please his customers.
Locally, I have the option of 3 decent cigar stores, all with cigar lounges and a 4th that doesn't have a lounge. Fortunately, the best one is the one closest to my house (5 minutes away by car), otherwise I might cheat and buy some cigars online. However, I do get 'Best Buy Guide' coupons in the mail for 3 of the 4 every so often and that helps to make up the visible savings you might find online.
In fact, I visited my first B&M using a coupon for a free Calibri humidor with the purchase of $100 in cigars. A no-brainer. And while I try to be loyal and I have been back to this shop for a cigar event where I bought some more and then one more time to pick up some Acid Blondie's for my wife, the customer service and incredible deals I get at my favorite shop by me have won me over and have kept me off the internet (except for stalking CS).
I'm an easy target. Be nice, recommend cigars and throw free sh!t my way and have a nice cigar lounge and I'm yours. Huckleberry's by me is my B&M of choice. I went there first because of a coupon in the mail (I wasn't on any list) for 20% off a purchase over $40. Not bad! I know I ended up spending more than $40 and the owner, Boomer, threw in a free cutter, free lighter, matches & a 5-pack of 'Huckleberry' cigars he said he was testing out (they were great, by the way, whereever they were from).
I can't think of any business transaction I've entered into where I received this kind of customer service. And it happend the next time too. My wife and I went in to buy some cigars and I wanted to check out the Oliva Serie V and my wife wanted to check out a CAO 'Eileen's Dream' flavored. We sat in the beautiful lounge and smoked cigars we weren't even charged for. Of course we bought some cigars afterwards. It's good business savvy.
In addition to answering my many questions about cigars and recommending some great ones, Boomer gets involved with my community, another plus and why I support the store. He also puts on cigar nights at a neighborhood restaurant. I used another 20% coupon on a purchase of a travel humidor. Oh, and I receive points on every purchase. Once I hit a certain number of points, I get free stuff. And then I was informed that Huckleberry's is part of the 'Peninsula Privileges' program whereby members of the community get 20% off on every single purchase so I don't have to wait for a coupon to come in the mail.
So you can see how this good guy won me over. He deserves my business vs. the impersonal online shops. I'm not quite sure how he can survive giving me such great deals but darn it, I'm sticking with him. And I'm trying to turn everyone I know on to Huckleberry's.
Anyway, I'm not sure there are other B&M's like this, but I'm just saying that you've gotta find a great shop by you and develop a personal relationship with the owner. They take good care of their loyal people.
In NY, I've been to Barclay-Rex so far, up on Lex & 49th....nice, formal shop with a great walk-in humidor. I don't think there's a lounge but they recommended some nice cigars for me so I appreciated that. I'll go back when I'm back in NY but I'm not aware of the deals I get at home.