Cigarfox - Bad Shipping

tompaull2003 said:
I have ordered awesome hard stock plastic boxes that have a see through window so you can view your selection...they have a flip-top and can be run over and will still keep your sticks safe, also they will have individual slots for each cigar preventing rolling of the cigars and tearing of the foot. They should be in within 2 weeks.
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Guess I will have to place another order in 2 weeks. :ss
Sounds like it will be a great box to re-use.
 
Tommy- Excellent post. Being a small business owner myself, I know exactly what you are going through. Good luck with everything.

btw- Is my box of Oliva V torps gonna be here today?:D

Nate
 
Thank-you Tommy for the clarification! We appreciate your interest in rectifying the problems. Class!
 
I went to the website and clicked on the the link for the free cigar after completing the survey.....and nothing! I don't know if they disabled the link until they can get caught up on the orders or what. If that's the case, they need to take the link completely off the website until they are in better shape to handle the traffic.
 
LkyLindy said:
I'm also waiting for an order--so far no email,tracking or any notification beside the original invoice--this could be a bummer

Not to mention--Has anyone received their free stogie yet????
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Yes I got my free one and as I stated earlier My package was full of air bags and foam packed real good. I am totally happy with what i recieved. But I still feel bad because I was the one who posted about them here.Pat
 
that is a very good reply from the vendor. it is good play to come on and explain the situation with the customers.

i am not sure if i have misread something but is Tenor CS going to recieve a replacement for the VSG that was ruined?

i also filled out the survey for the free cigar. i would like to thank cigarfox.com in advance for that!
 
:tu Thanks for posting and being honest about the situation.
To be honest the packaging was not horrible. It sucks that the stick took a beating but to be honest most of my packages from CI/C-Bid are no better. They just toss the sticks in a baggie and chuck it in a box with an air pillow. I am always amazed that nothing gets too damaged as the contents are still able to bounce around. At least they know they have a problem and addressing it. More than most places would do.:2
 
Isombitch said:
That's just what Holts did when I ordered a high end sampler. They were all ruined, too! :BS
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I was going to say the same thing about HOLT'S. With me it was the Father's day special a couple years ago but all the sticks (5) were fine.

As for CigarFox.com. I think I will go check them out. This is based solely on Tommy's response. That makes me WANT to deal with this company. I took him as being very cincere (as much as you can on the internet).

Thanks for being concerned.

B
 
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I give credit to Tenor CS for airing his concerns about cigarfox. It's easy to jump on a bandwagon and praise a company but a different issue to risk the scorn of a company or fellow members with criticism. This is why a resource like club stogie is so valuable. Not only as a way to share nice finds but also as ongoing feedback about vendors.

It's nice that cigarfox will improve things but I wouldn't consider this situation rectified until Tenor gets a new Ashton (or two). Vendors like Taboo and even CI will make it tough on companies that won't package shipments properly or even offer a tracking number.
 
DSTRBD said:
Tommy- Excellent post. Being a small business owner myself, I know exactly what you are going through. Good luck with everything.

btw- Is my box of Oliva V torps gonna be here today?:D

Nate
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It very well might be if it is not just holler and we'll take care of it
 
Sagellih said:
I went to the website and clicked on the the link for the free cigar after completing the survey.....and nothing! I don't know if they disabled the link until they can get caught up on the orders or what. If that's the case, they need to take the link completely off the website until they are in better shape to handle the traffic.
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Working on taking it down completely
 
Jay Hemingway said:
that is a very good reply from the vendor. it is good play to come on and explain the situation with the customers.

i am not sure if i have misread something but is Tenor CS going to recieve a replacement for the VSG that was ruined?

i also filled out the survey for the free cigar. i would like to thank cigarfox.com in advance for that!
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Absolutely he will recieve a replacement. It will be overnighted to him today he will have them for the 4th
 
That's a class way to handle this issue, Tom. I'll certainly throw some business your way in the future.
 
pcozad1 said:
But I still feel bad because I was the one who posted about them here. Pat
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Hey Pat, I actually heard about cigarfox from my wife (who happens to be named Patty) before you posted. So, please don't feel guilty about recommending them. This was one isolated incident.

In addition to his posts here, Tommy sent me a personal email, and I am willing to write this off as "just one of those things" or "growing pains" for a new business.

I feel confident that, based on Mtmouse's recommendation, and Tommy's own e-mail, that this will all work out well in the end and Tommy can count on Club Stogie's loyal fan base to become consistent customers for him.
 
Tenor CS said:
Hey Pat, I actually heard about cigarfox from my wife (who happens to be named Patty) before you posted. So, please don't feel guilty about recommending them. This was one isolated incident.

In addition to his posts here, Tommy sent me a personal email, and I am willing to write this off as "just one of those things" or "growing pains" for a new business.

I feel confident that, based on Mtmouse's recommendation, and Tommy's own e-mail, that this will all work out well in the end and Tommy can count on Club Stogie's loyal fan base to become consistent customers for him.
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This is awesome to hear. I'm very glad Customer Service isn't dead! :tu
 
krisko said:
I give credit to Tenor CS for airing his concerns about cigarfox. It's easy to jump on a bandwagon and praise a company but a different issue to risk the scorn of a company or fellow members with criticism. This is why a resource like club stogie is so valuable. Not only as a way to share nice finds but also as ongoing feedback about vendors.
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I thought long and hard before posting about my issue. I waited a little bit until the anger/disappointment had worn off, and then decided to post as much factual information, with photographic evidence, as possible. I also decided to keep things fairly mature and refrain from name-calling or other such antics.

Also, my "teacher" mentality leads me more towards the approach of wanting improvements and making suggestions, rather than just ripping on the vendor.

I know that mistakes can happen, and it could very well have been UPS's fault, and not cigarfox's. In any event, I am pleased and impressed with the way Tommy has taken on this issue, and I am willing to give them another chance.
 
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