Cigarfox - Bad Shipping

This is the kind of thing that will make me want to do business with Cigarfox.com. Thanks for posting this, and thanks to Tommy for being professional enough to respond so well to criticism and taking it in the manner that it was intended:tu.
 
Looks like cigar fox will be the stand up store that their B&M is! Way to go guys. Like mtmouse I have shopped there a few times and have been treated great.
 
looks like everything was made right....Im going to head over to their website and see if I can find anything to buy
 
Just got my order today--the packaging was pretty weak,obviously their "old style" with the cigar fox box that allows the sticks to roll around and 1 air pillow that did not keep the inside box from bouncing around-the sticks themselves appeared ok--willing to chalk it up to growing pains esp after reading Tommy's post
 
My order of 10 Tats came yesterday. Same packaging as shown earlier. As you know Tats are not cello'd and every one had at least a little damage. 3 of them were still in really good shape with only a small crack or missing wrapper at the foot. I didn't get a hold of Tom, but I talked to Danny and he is going to replace the other 7. Anyone wanting to see the damage can look here:
http://s47.photobucket.com/albums/f181/srduggins/smokes/cigarfox/

My question is this: The wrappers on the cigars were somewhat crispy and dry, does that ruin the cigar or will they be OK once they rehumidify?
 
Reading that post by Tommy made me gung-ho to give it a go, but methinks I'll wait until this packaging situation has been all sorted out. Still, mightily impressed by the owner stepping up in the manner that he did.
 
srduggins said:
My question is this: The wrappers on the cigars were somewhat crispy and dry, does that ruin the cigar or will they be OK once they rehumidify?
Click to expand...

As long as they haven't been dry for an extended period of time, they will be fine.
 
Just got a box of Oliva V torps from them. Showed up in perfect shape with ample packaging. Couldnt beat the price, thats for damn sure.
 
My brother and I are awaiting three boxes of Short Stories. I'm glad they took care of the packaging, I was worried.
 
If BOTLs use 5 finger bags, why can't companies? It seems like the only way to ship non-celloed smokes.
 
srduggins said:
My order of 10 Tats came yesterday. Same packaging as shown earlier. As you know Tats are not cello'd and every one had at least a little damage. 3 of them were still in really good shape with only a small crack or missing wrapper at the foot. I didn't get a hold of Tom, but I talked to Danny and he is going to replace the other 7. Anyone wanting to see the damage can look here:
http://s47.photobucket.com/albums/f181/srduggins/smokes/cigarfox/

My question is this: The wrappers on the cigars were somewhat crispy and dry, does that ruin the cigar or will they be OK once they rehumidify?
Click to expand...

Sorry to see that Steve :mad: what a bummer!
 
Got the 2 cohibas in the leather case today (the $10 deal). The case is soft padded but the slots for the 2 cigars are hard metal tubes. So they came in perfect condition! Don't know what size was originally offered, but I got 2 cohiba churchills with a $12.75 price sticker on them. Hell of a deal for $10 ppd. The included a letter with a little about their business, they are offering good deals, and it sounds to me like they are working on any initial problems they may be having. Would definitely order from them in the future. :tu
 
ive met tom on a few occasions and hes a nice guy. Im sure this will get resolved and shipping methods will be improved upon.
 
kalvinchris said:
Got the 2 cohibas in the leather case today (the $10 deal). The case is soft padded but the slots for the 2 cigars are hard metal tubes. So they came in perfect condition! Don't know what size was originally offered, but I got 2 cohiba churchills with a $12.75 price sticker on them. Hell of a deal for $10 ppd. The included a letter with a little about their business, they are offering good deals, and it sounds to me like they are working on any initial problems they may be having. Would definitely order from them in the future. :tu
Click to expand...

Im really glad to hear this as I ordered one of these from them...
 
krisko said:
If BOTLs use 5 finger bags, why can't companies? It seems like the only way to ship non-celloed smokes.
Click to expand...

I agree but sometimes there just isn't anything they can do.

I just got in a box of Cabaiguan Guapos 46s from Duke City Cigars. The box was cello'd from the factory, the cigars inside were wrapped with paper all the way around and taped, etc. I decided to put them into my humi and ditch the box. What I found was that despite DCC perfect shipping and about half the cigars had damage to the feet from the factory. What do you do in this case? The retailer shouldn't be liable since there isn't anything they can do. I guess I'll just learn my lesson and watch when I order anything else that ships w/o cello on each stick. :2
 
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