Dropped my Xikar

K

krevo81

ATF
and it literally popped apart on the tile. The plastic around the blades stay on, but the little spring and screw and everything went flying. I managed to find all the pieces and I'm wondering if anyone knows how to reassemble these things.

I think the guy at the shop I bought from sold me a demo model because the little screw that you slide up and down was canted and the blades never came together in sync.

He said it was the "only one I have in the silver color, I found back in the storeroom with the other cutters" :mad:


What should I do?
 
krevo81 said:
and it literally popped apart on the tile. The plastic around the blades stay on, but the little spring and screw and everything went flying. I managed to find all the pieces and I'm wondering if anyone knows how to reassemble these things.

I think the guy at the shop I bought from sold me a demo model because the little screw that you slide up and down was canted and the blades never came together in sync.

He said it was the "only one I have in the silver color, I found back in the storeroom with the other cutters" :mad:


What should I do?
Click to expand...


They have a Life Time Warranty
http://www.xikar.com/warranty/warranty.asp

I would give them a call they should be able to fix it

Dux/Doug
 
I did the same to mine last week, but I was able to get it back together without unscrewing anything. Just get the springs lined up in their proper positions and squeeze it back together.

Get the ends of 'V' spring lined in their pockets of the cutters and make sure the coil spring is sitting properly in bottom of the 'V' spring. Close it slowly making sure everthing is sitting right. Then squeeze it closed.

But you won't be disappointed with their customer service if you contact them.
 
I Have both cutters, I find that my Xikar makes a great back up when Needed
 
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I think I should just send mine in. Like I said, I have a feeling that the guy in the shop I bought it from decided to give me a used open box model, because mine never cut evenly, and the blades were sticky from the get go.
 
Send it back and they'll either fix it or replace it. Like some have said they have great customer service. I just sent mine for a little sharpening and came back working beautifully. My :2
 
krevo81 said:
and it literally popped apart on the tile. The plastic around the blades stay on, but the little spring and screw and everything went flying. I managed to find all the pieces and I'm wondering if anyone knows how to reassemble these things.

I think the guy at the shop I bought from sold me a demo model because the little screw that you slide up and down was canted and the blades never came together in sync.

He said it was the "only one I have in the silver color, I found back in the storeroom with the other cutters" :mad:


What should I do?
Click to expand...

send it back to Xikar - they will take good care of you - I was very pleased with the service I received.
 
Like others have said, send it to Xikar and they will hook you up. Great customer service! If you have not already done so, register it on the website linked by Doug (Dux) first. They will also send you a leather sheath for it.

edit: One more thing...if you see a local Xikar rep...I would NOT recommend going through him/her. I tried that and it took our rep over 6 months to work things out. Go straight to the source.
 
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Mtmouse said:
I did the same to mine last week, but I was able to get it back together without unscrewing anything. Just get the springs lined up in their proper positions and squeeze it back together.

Get the ends of 'V' spring lined in their pockets of the cutters and make sure the coil spring is sitting properly in bottom of the 'V' spring. Close it slowly making sure everthing is sitting right. Then squeeze it closed.

But you won't be disappointed with their customer service if you contact them.
Click to expand...

I literally spent an hour doing that the other night and the damn thing would go back together. I'm certain theres a trick to making it work.

Xikar, any chance you'd be willing to share this with me and save me a trip to the PO?
 
krevo81 said:
and it literally popped apart on the tile. The plastic around the blades stay on, but the little spring and screw and everything went flying. I managed to find all the pieces and I'm wondering if anyone knows how to reassemble these things.

I think the guy at the shop I bought from sold me a demo model because the little screw that you slide up and down was canted and the blades never came together in sync.

He said it was the "only one I have in the silver color, I found back in the storeroom with the other cutters" :mad:


What should I do?
Click to expand...

Send it back. Lifetime Warranty. They'll probably just send you a new one.
 
I am glad things worked out for you. IMHO this is a design flaw. Mine did the exact same thing a couple years ago. I was reaching for it on my desk which is 30" high and it fell on the floor and flew a part. I finally got it back together but ordered a Palio shortley after and never looked back.

It should not break with a short 30" fall. To me that is to fragile with any cigar cutter. I have heard this same story many times on cigar forums about these cutters.

Get a Palio and you will be happy and not feel like you have to handle it like you are handling a egg that is going to break if you are not careful.
 
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