Dropped my Xikar

Although I agree you about the design of these cutters, the company's commitment to correcting or replacing this separates them from alot of companies in this business.

I was kinda pissed I was going to have to envelope up and mail something and wait, and cut cigars with a old one blade piece of junk in the meantime. Turns out I can take it too my B&M and drop it off their (even outside of their 30 day return)

It really is too bad that Palios aren't seen anywhere. They're great cutters, just don't find em many places.
 
Yah, but cmon...I'm a B&M nut. I love the act of acquiring fine cigar goods. I'm too impatient to wait for stuff in the mail :D Considering I live less than 5 miles from an assortment of tobacco shops, I enjoy getting out to them on a regular basis.
 
Everyone,

I would just like you to know that we stand behind everything with the XIKAR name. Therefore things like dropping are completely covered.

We are constantly making improvements to our designs & production to ensure that this type of thing doesn't happen.

As always, your quickest bet is to exchange at your local retailer. We are always there as a backup to that.

Last, the cutters are assembled with the help of a jig, so without that, they are VERY difficult to put back together alone.

Thanks,
Andy
 
XIKAR said:
Last, the cutters are assembled with the help of a jig, so without that, they are VERY difficult to put back together alone.
Click to expand...

Tell me 'bout it.. dropped mine one night while working at a concert (couldn't leave my post) and since I didn't have any backup I just had to put it back together.. took a while but it's back in full working order.

The first time one came apart it was because the screw undid itself, and that one got replaced promptly (thanks to Dave at Heartfelt :tu) since I couldn't get it right that time.

Xikar has a great guarantee and stand behind their products, that's for sure.
(but nowadays I check the screw once in a while to make sure it doesn't come undone ;))

/Pac
 
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