Holt's apologizes to Padilla

When it comes to online vendors my scruples are in my wallet. Whoever has the best price, shipping and service combination gets my business. I could care less what Holts thinks of Padilla. What I care about is, are my cigars in good shape when they get to me and what did it cost me.:2
 
jcarlton said:
When it comes to online vendors my scruples are in my wallet. Whoever has the best price, shipping and service combination gets my business. I could care less what Holts thinks of Padilla. What I care about is, are my cigars in good shape when they get to me and what did it cost me.:2
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:tpd:Word!!
 
germantown rob said:
Originally Posted by Holt's
"At one point in time, Ernesto Padilla was looked upon as a rising star in the cigar world. He was young and hungry, and he had a couple of lights-out, cutting edge cigars being manufactured by another rising star: Pepin Garcia. He also had a nice cigar being made in the Oliva factory. He received glowing ratings, lots of publicity, and all seemed to be going well for him. That was a couple years ago. Nowadays, the tide has taken an unfortunate turn for Padilla. Neither Pepin nor Oliva are making cigars for him anymore. We think this means one thing and one thing only: Padilla is on his way out... We have nothing against Padilla personally. In fact, we consider him to be a friend of ours. We simply do not want to get caught sitting on a ton of discontinued, sedentary, totally immobile inventory.

Therefore, we're cutting prices on all Padilla products bigtime! We're slashing prices on Padilla left and right, and blowing this stuff out from not 'till it's gone! Join in on the fun that is "Padilla Madness" and procure yourself some Padilla cigars today. Hey Ernie P., we've got one word for you and one word only: Buh-Bye."

I guess I am missing something:confused:. What is so wrong with this statement?
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Buh-bye should be one word. That's it, I'm boycotting holts.


:gn:chk
 
Here is the apology Transcribed from the Catalog

Holt's wrote

Dear Valued Customers,

Holt's Cigar Company would like to issue a humble apology to Ernesto Padilla,Padilla Cigars and the entire cigar community for the comments made in our
Father's Day 2008 Catalog. These comments were rude and embarrassing to both Padilla and Holt's. The printing of these comments was an inexcusable error; however,
they do not accurately represent the view of Holt's, or the Levin Family. For over 100 years, Holt's name has been synonymous with high quality products,
premier customer service and a high level of respect for both our customers and suppliers. As industry leaders, we have a responsibility to promote and
maintain a certain level of respect and camaraderie within the cigar community and these comments failed greatly in meeting those standards.
We have undertaken measures within our company to ensure that something of this nature never happens again.

Sincerely,
Sathya Levin
Vice President
Holt's Cigar Company
 
bonggoy said:
Buh-bye should be one word. That's it, I'm boycotting holts.


:gn:chk
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You are correct my friend, can't believe I missed that. Well I will never step foot through their door even though they sell Vector lighter fluid for $3.50 for 13oz and their pipe tobacco never sells so it's all that older crap. :mad::r
 
Holt's screwed up and stepped on their own dick.

They apologized and I'd like to think this mess is over.

Let's move on.
 
I've had good/quick service from Holts in the past. No I didn't agree with the advertisment, but they did revise it on the website pretty quickly, and have now delivered a written apology. Why wouldn't they deserve a second chance from the cigar community?

:2 Just my 2 cents and a bucket full of ashes.

Peace
 
I predicted in that earlier thread they would blame it on the marketing guy.

:)

My term for that scapegoating behavior is "disavowed but not denied".

:)

newcigarz said:
Here is the apology Transcribed from the Catalog

Holt's wrote

Dear Valued Customers,
however,
they do not accurately represent the view of Holt's, or the Levin Family.
Sincerely,
Sathya Levin
Vice President
Holt's Cigar Company
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Lol @ this....

They apologize in the next catalog and that is not soon enough for you? Sould they have sent an interim catalog apology? Or maybe the should have sent a hand written letter to everyone one the list? I wounder if the cost of sending an apology is more or less than the loss of sales you seem to have visibility into... How do you know how much thier sales have suffered?

uptown_cigar said:
You would never expect such unprofessional conduct from an outfit like Holt's. The write-up on Padilla was VERY harsh, in my opinion, and no professional should open themselves up to something like that. As for the apology, I'm sure it was issued after a noticable decrease in sales. This was out almost a month ago, and only now apologized. They obviously don't mean it, as it took too long for it to come out. Their sales are suffering, and it shows.
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I found the original comment to be a little crappy but not enough to stop ordering from them. My wife and I talk to each other like that every day and I keep coming back for more.

MCS
 
Major Captain Silly said:
I found the original comment to be a little crappy but not enough to stop ordering from them. My wife and I talk to each other like that every day and I keep coming back for more.

MCS
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WORD! :chk

I've always trusted Holts and have purchased from them when they had deals worth buying....The comments in the catalog in question turned me off a bit but they have been addressed enough to make me feel free to move on...Holts isnt going away because of this and I cannot imagine Padilla going Buh Buy...
With or without Holts support...:2 :tu
 
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