I am done with cigar bid

G

GoodFella

Palmetto State Herf Crew
:mad:I have only placed two orders from cigarbid.com and I have been burned on both of them. The first time I ordered they shipped 2 items in seperate boxes. Then charged me for the S&H on both items. So I figured I had my settings wrong, but I did not. So I let it slide, and forgot about it. About a month later I went back I picked up a 5er and a 20 pack sampler. I got charged 39 for the 5er then 34 for the 20 pack. Mail shows up I only see the 5er. Go back and check over my cibid account to see what happen and they said they were out of stock on the 20 pack sampler. Ok that’s fine and they said they would refunded my money for it. Just to be safe I check my credit card statement. Yes they did refund the money 34$ but a charge of 73 showed up for no reason. After a few calls to cigar bid they are denying the 73$ charge. Now I have to wait while my credit card company tries to fight this out for me. Has any one else had this problem? What do you think I should do?
 
I'm feeling you pain. Just checked my account today and I was charged twice, but it doesn't show that on the vender website so something screwy is screwing with me.

Hope you get it cleared up. :mad:
 
Never had a problem, and have ordered more than I care to admit.
Are you saying the $73 charge was above and beyond the two charges of $39 and $34?
 
Call them, Rob. That's the best way to explain the problem. Hopefully that helps. Sorry to hear about your issues. Personally, no problems here as of yet.
 
Call and ask for a supervisor.... that usually does the trick. :tu

Keep us updated.
 
I'm hearing a lot of stories of people getting overcharged or not all the cigars when ordering for Cbid. I haven't pulled the trigger on Cbid, I'm still a new, but I was browsing it today, and thanks to your message, I'm not going to pull the trigger on them.

But, its sooo tempting.
 
wait a few days,

From what I have experienced, many times they will consolidate the orders after you let them know you will get a refund. Then they will refund all the rest for the simplicity of their accounting. (although it screws with you a bit)

Often times "credits" back onto your credit card take more time to post then do withdrawals.

I'd give it a day or two longer.
 
Only had 1 problem with a damaged cigar and they took care of it right away. Hope they take care of it.
 
The only problem I've ever had with cbid was a box of cigars I won was out of stock. They replaced it with a more expensive box. I have dealt with their customer service people a few other times to change the preferences on my account, and have been nothing but pleased with them.
 
never any problems with cbid.
had a few issues wiyh ci though.
once they lost an order. they ended up shipping it again then they found and shipped the missing order but never charged me.

the other day ci tried to pull the out of stock thing with the 601 sampler.
They shipped the daily deal and not the 601 special. I called up and first she said it was out of stock. I told her I dont care it was instock when ordered and I have a screen shot to prove it. Then she put me on hold and said the tech dept said I must have modified my cart. I told her nope and I wnted what I ordered. Then she said it was now 69.00. Again I told her no I wanted what I ordered and I wanted it at the price I ordered it at. She then agreed to send the order out the following day. I am currently waiting but pretty sure its going to show.

All in all for the prices they give and the amount I have ordered I have little to complain about.

If you want perfection you pay for it. when paying less expect a little less. thats a commonly accepted principle of life.
 
Many, if not most of the folks here have great experiances with Cigarbid and C-Bid customer service. That's great, but I quit ordering from them two years ago when every order I placed stopped shipping in a timely manner and customer service just shrugged it off.
 
mdtaggart said:
Never had a problem, and have ordered more than I care to admit.
Are you saying the $73 charge was above and beyond the two charges of $39 and $34?
Click to expand...


from what i have seen cbid do is charge you for each item then credit you back for each item then charge a sum of all items won. they charged me the 33$ + 6$ for S&H for the 5er then 34$ for the 20 pack. after they saw that the 20 pack was no there they refunded the 34$. so if they letft it at that i would of been fine but they charged be the sum price of 73$ as if every thing was fine. this all hapen on april 2 to the 3. so i have been dealing with them, for over a month on this.
 
I haven't had any problems with four orders but, that snake could bite me, too.
Thanks for the heads up.
 
Placed 3 large orders in about 3 weeks. All came fine. One damaged humidor was replaced in 3 days. Just so you know, I am in Hawaii, and CBid in PA. I could not believe it.
I did mention 3 damaged Rocky Seconds, and have not seen any replacement.
But 4th order will ship out tomorrow, so it may be in there.
So far so good. Stephanie at Devil's site is an angel! She went so far as to change the shipping policy on an auction I wanted to bid on. (too large to ship to Hawaii on Cbid BUt $8.95 shipping on CI site)
She went all out, called the Tech ppl and made it happen when other folks there simply said "its too big"

All in all, for what they offer to Cigar lovers, they are one of a kind.:2
 
I'm very sad they don't ship internationally.
On the other hand, it might be safer for my bank account... :2
 
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Occasionally will have a problem, but I call customer service and talk to a person and it gets resolved. Hate to hear about your problem.

tt:cb
 
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