Mad at Carnival Cruise Lines

To be effective, the more people to complain the better our chances of stopping this sort of thing from happening. I plan on writing a letter of complaint to Carnival after hearing this story.
 
I am still shocked that they can call it a "Winston's Cigar Lounge" and not allow smoking cigars in the lounge. Heck, it sounds like just recently it was open for cigar smoking. I agree with the other posts that Carnival has the "right" to start "no smoking", but they needed to inform ALL CURRENT RESERVATION HOLDERS, and also to make it more clear on the website. I would also recommend changing the name of the lounge since it is completely misleading. Because of those reasons, I think Carnival Cruise Lines is WRONG, MISLEADING, and honestly ruining the cruise for many of its guests.

While Carnival Cruise Lines has the "right" to start a no smoking ban, I also have the "right" to never cruise with them. Without this post, I would never have known about Carnival Cruise Lines position on smoking cigars, and most likely would have booked a cruise with them. With this information, I will NEVER cruise with Carnival Cruise Lines.



Off Topic- What cruise lines allow cigar smoking lounges? I would like to keep a list so I can make sure to search those companies for cruises in the future.
 
tadams17 said:
I think I will send the link to this little conversation to them and see if I get a response...
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If that dosen't work maybe we should send their corporate headquarters a "Cremosa bomb" and nominate them for "Dog Rocket Corporation Of The Year".

:chk
 
I was on Norwegian in April and they had a nice lounge for smoking at all times. Also every evening for a few hours one of the large forward bars with an expansive view was open for "cigar get together." They also had a jazz band during that time.

I cruised on Royal Caribbean back in November and they also had a cigar bar where you could smoke.

One of the two lines; I can't remember which, also allowed cigar smoking in the casino whenever it was open.

On both lines I would definitely recommend to bring your own smokes, but the workers and patrons of the lounges and bars were very friendly.
 
mosesbotbol said:
Did you pay with a credit card? I would fight the charge as they did not deliver what you paid for.
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I paid for the trip two months in advance.

I mean, in all honesty, I couldn't win that particular battle by disputing the charge through the credit card company. I paid for a cruise, I got a cruise. If I was disappointed in the cruise, I can take it up with the cruise line, or sue, but the credit card company is not going to uphold my end of that dispute. It would be akin to refusing to pay for airline tickets because the plane was late taking off, or they announced no peanuts on the flight.

Carnival did pull a sort of bait-and-switch; they advertised benefits not available. :mad: But I highly doubt that would be enough grounds to sue (Are there any lawyers on the board?) But even if there was grounds to sue, I probably would have needed to actually exit the boat at the first port. I mean, if you stay on the cruise for a week, eat the food, go to the shows, use housekeeping services, etc. it's going to be hard to make a legal argument that you should get all your money back.

In the end, the only thing to do is complain to the cruise line (which I've done, both on the boat and off), take your business elsewhere, and convince your friends to steer their business elsewhere as well. If enough people stop buying tickets, the company will change their policy.
 
craigchilds said:
I paid for the trip two months in advance.

I mean, in all honesty, I couldn't win that particular battle by disputing the charge through the credit card company. I paid for a cruise, I got a cruise.

Carnival did pull a sort of bait-and-switch; they advertised benefits not available.
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I brought my car to mechanic, he said he fixed it. The problem was something else and was not fixed. I did not have to pay it on my credit card. He "fixed it", but it was not fixing what I brought the car in for. The same is with your cruise. It's not as easy as just getting off at the next port. Of course you have to eat their food; this isn't a hunger strike.

It does not cost you to dispute the credit card charge. As you say, they did pull a bait-and-switch. Your issue will get more attention from Carnival, and even if it's credit for another cruise, that is more than you are getting now. Worst that can happen, is the credit card company declines to reverse the charge.

At what point do you it consider fraud? If your cruise was Bermuda and all you did was circle around the Florida, is that fraud? You were promised something that is a base element for deciding to cruise with Carnival. Not being able to smoke inside is not a trivial matter.
 
Dukeuni said:
I am still shocked that they can call it a "Winston's Cigar Lounge" and not allow smoking cigars in the lounge. Heck, it sounds like just recently it was open for cigar smoking. I agree with the other posts that Carnival has the "right" to start "no smoking", but they needed to inform ALL CURRENT RESERVATION HOLDERS, and also to make it more clear on the website. I would also recommend changing the name of the lounge since it is completely misleading. Because of those reasons, I think Carnival Cruise Lines is WRONG, MISLEADING, and honestly ruining the cruise for many of its guests.

While Carnival Cruise Lines has the "right" to start a no smoking ban, I also have the "right" to never cruise with them. Without this post, I would never have known about Carnival Cruise Lines position on smoking cigars, and most likely would have booked a cruise with them. With this information, I will NEVER cruise with Carnival Cruise Lines.



Off Topic- What cruise lines allow cigar smoking lounges? I would like to keep a list so I can make sure to search those companies for cruises in the future.
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Princess cruises have a cigar lounge which omg wait for it, YOU CAN SMOKE CIGARS IN!! (well i bloody hope so im cruising with em next week! I'll let you know!)
 
Wow that was one nutty story.

Thanks to whomever mentioned to go for an all inclusive in Jamaica or the Dominican, that is what the GF and I are looking into now.
 
mosesbotbol said:
As you say, they did pull a bait-and-switch. Your issue will get more attention from Carnival, and even if it's credit for another cruise, that is more than you are getting now.
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Carnival did send me a 15% off coupon yesterday, good for any future cruises with Carnival.

The letter also stated that Carnival put "a lot of thought" into their new no-cigar policy. They will relay my disappointment to "the appropriate departments".

I got a kick out of the last line. The letter ended with "Please know that your experience does not represent the true Carnival Cruise Lines vacation experience." huh? Unless they change back to the old policy, then how will my next experience be any different?
 
craigchilds said:
Carnival did send me a 15% off coupon yesterday, good for any future cruises with Carnival.

The letter also stated that Carnival put "a lot of thought" into their new no-cigar policy. They will relay my disappointment to "the appropriate departments".

I got a kick out of the last line. The letter ended with "Please know that your experience does not represent the true Carnival Cruise Lines vacation experience." huh? Unless they change back to the old policy, then how will my next experience be any different?
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Because next time you won't have the expectation of being able to enjoy a nice relaxing time in the cigar bar with your cigar.
 
God news everyone, just got back from my cruise on the Carnival Liberty and had no problems smoking in the cigar lounge called the cabinet. going to post a write up later with pics.
 
Glad they fixed that. A cigar lounge with a no smoking policy. What a concept. I thought only the government could come up with something like that. It's like banning cars from the freeway.
 
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