UPS shipments from CBID - Damaged?

J

jmasterj

Young Ape
Have any of you BOTLers had problems with UPS and how they handle the standard box CBID ships in? 4 times in the last two weeks I've gotten my shipments in either crushed or partially open boxes. Big Brown has gotten sloppy with the care of the packages they are entrusted to deliver.

I'm glad there been only 1 casualty - Pepin Black label - so far.
 
I HAVE had several damaged boxes delivered by UPS lately. There hasnt been any damage to the cigars but the packages have been beat up. Last week I watched a driver open the door to my front porch and throw the box 6 feet, up against the door. I did call UPS and they told me that if an uninsured box is damaged to call them. They also told me that all their drivers are very carefull and the boxes are delivered the way they pick them up. So, they are saying that these packages leave the cigar wharehouse damaged, I dont think so.
 
Most all of my packages arrive via UPS (and I rather them than USPS, which seems to take forever...) in 1 - 2 days and I've yet to have a problem...be it C-Bid or whomever. :2
 
I got my first order from cbid shipped yesterday. Right now, the UPS tracking system says that there's an "exception" no the shipment and it's stuck there.

:(
 
Never had an issue with either UPS or USPS. I have them all delivered via USPS now, since I have a PO box.
Scott
 
I just got a package monday and 3 out of the 5 tauaje SW were banged up. Not sure if it was from ups or C-bid. Unfortunately of all the items I won those were the ones I was really excited about. At least they are refunding me!!
 
Just got a package Monday and everything in great shape, as usual.

I think UPS gets very different levels in quality of employees depending on the location. Up here in rural Vermont a UPS job is cosidered a "GOOD" job, not so much so in Greater Boston. I'm sure that has an effect upon the care taken with their packages.
 
I've been very lucky in that nothing from CBid has been damaged but I can't count on both hands and feet the number of times UPS has delivered something to me damaged or destroyed. They just don't care.
 
I called C-bid and told them I wanted all of my shipments via USPS. This way, my cigars get here on Saturday and are not sitting in a hot/cold warehouse over the weekend with UPS.
 
I had that problem a few times....and the weird thing was it was always with CI shipments too. I had damaged shipments of Graycliffs and 601s from them. Both boxes were moderately crushed when they arrived, but CI made good on them...not UPS!
Their boxes don't seem any different than other companies I have received problem free results from.
 
I used to be a truck driver and from time to time we would carry overflow for ups. We would back up to a dock at a terminal and they would use a roller conveyer to start shoving packages. A guy in the trailer would grab the package and just chunk them to the back pilling them to the celing, no stacking here. It didn't matter the size, fragile or not. There were tires chunked on top of the packages. Imagine taking a tire and throwing it 20 feet onto your box of 5ers from cbid. After the loading was done we would close the trailer hoping none of the packages came rolling out. When we got to our destination they would send a person out just to pick up the packages that fall out when the doors are opened, always about 20 packages.

I have a friend who works for usps. I can't say how the packages are handled before you pick them up but they are in large stacked cartons then rolled onto the truck. After I saw the way ups, and fedex was the same, destroy packages I started using usps.


edit: I ment to add that I ordered a $450 Titleist driver that was shipped ups. When I recieved it the shaft was broken in two places. I mean broken all the way through. Now I don't know how many of you have gotten mad on the tee box and tried to break your graphite shafted driver over your knee, but it aint easy. PS that is the reason I bought the new driver.

My c bid orders always ship on thursday and I recieve them in Arkansas on saturday.
 
I broke up with cbid for a few months but before that everything was great when it came to UPS packages!
Then yesterday I received a few 5-packs and the cigars were fine, but the box on one end was smashed like an acordian. I was also left with another box from polkaudio by UPS at the same time and it was fine, which would make me believe its whoever picks them up from CBid or it's CBid themselves causing it before it even leaves the wherehouse! :2
 
I'll try and get a picture up on the post from my last crushed box but I wish I had a picture of the sneaker FOOT print across one of my packages last year...from you guessed it...UPS. A friggin' foot print...nothing says we appreciate your business more than a size 11.
 
Figo said:
Most all of my packages arrive via UPS (and I rather them than USPS, which seems to take forever...) in 1 - 2 days and I've yet to have a problem...be it C-Bid or whomever. :2
Click to expand...


It's the exact opposite for me. UPS takes forever but USPS gets me my package in 2-4 days tops.
 
I got a package from CI the other day. It looked like UPS was playing soccer with it. It was crushed on one side the the other 3 sides looked like an accordion. Half of the air packing bags were deflated.

I got a new slogan for UPS:

What can brown f*ck up for you?
 
UPS is just awful. I live in an apartment building and USPS & FedEx will both leave packages outside my apartment door when I'm not home. UPS refuses and just leaves a notice on the front door of the building. If something comes to me UPS I am pretty much guaranteed not to get it.
 
I've had several boxes damaged in shipment, but the contents were all in good shape. The only damage ever sustained from c-bid was due to their careless packing, a lighter crushed some sticks. They replaced them right away though.

I had a friend that worked for Airborne Air Freight a long time ago. When the trucks were being loaded, the drivers would grab a box about the size of a c-bid box, go out behind the building and play a game of "fragile football". They usually looked for box with fragile stickers on it too. I actually saw this happening when I went over to pick up my friend for lunch. The game was a daily occurrence.

I doubt that this type of waiting-game diversion is particular to one shipper...:mad:
 
I notice that all of the problems could be from the shippers addy. This could be a regional problem and not UPS per se. If everyone complains to the same regional manager, then and only then will something be done. If cbid is doing their job in the packaging and labeling, they can put pressure on the carrier. IMHO. :2
 
I used to work at UPS, nobody gives a rats ass what happens to the boxes. I saw so much stuff get thrown and kicked around. Unloading a 100 degree trailer in a bad mood does that to you.
 
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