Back from the 1970s through late-90s, I ordered regular from J-R.
Service got cruddy as they got bigger. House brands, including J-R Alternatives, dropped in quality. Their cigars did not match the catalog copy.
The only reliable smoke was El Rey del Mundo.
The only J-R item I enjoyed was reading Lew's hilarious writing in the catalog. And that seems to be pretty much vanished. Too big, too corporate, too haughty, no fun.
I stopped buying from them 10 years ago, switched to Famous.
Now I have signed over my house and cars to Famous auctioneer and cigarbid.