Zippo Blu problems

Cerb

Newbie in the jungle
I use my jet lighters for lighting both pipe and cigar. Tired of the cheapos, I decided to pick up a Zippo Blu. It works wonders on cigars, despite it slightly cheap feeling construction. However, when I turn the thing over to light my pipe, the damned thing extinguishes.

I've emailed Zippo about the problem, but they have yet to reply. Has anyone else had this happen? Is it some sort of worthless safety feature, or is it genuinely F'ed up?
 
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